Things people ask

Both work. Walk-ins depend on the day — the diary online shows what is genuinely free, so it is the fastest way to know.

We will do what we can in the time that is left. Past fifteen minutes we usually have to rebook you, because the person after you booked their slot too.

From the link in your confirmation email, or by calling us. Free up to the notice period on your booking; inside that we keep the deposit.

Yes, forty-eight hours before, every time your colour changes or if it has been over six months. It takes two minutes and we cannot colour you without one.

Usually, but tell us when you book so we allow the time. A correction can take four hours and pretending it is a normal colour helps nobody.

Roots at six to eight weeks, balayage at three to four months, a gloss whenever it starts looking flat. We will tell you honestly rather than sooner.

On longer appointments, yes. It comes off the bill on the day.

We do — any amount, spendable on treatments or products, and they do not expire for two years.